Guarantee Policy



ExamsMarter provides the most competitive quality materials of all exams for customers base on following activities:

1. Questions&Answers from ExamsMarter are built by a group of senior professional IT experts who consulted a lot from the latest exam and the examination points over the years，covering 100% of the knowledge points and at least 95% of the exam questions.

2. ExamsMarter questions pool updates on schedule on the base of the change of the real exams.If there is any change of the test, we will update our product within two working days,so that to keep the question coverage would always above 95%. And ExamsMarter will inform the corresponding customers to download the updated version in order to make sure all the customers can pass the test successful.

3. Top-ranking service!ExamsMarter provides knight service after sale. Also ExamsMarter will help the customers to solve problems related to the technical questions.Only if our customer satisfy with our product and service, so that we can have the continuous development.

4. Full refund if you fail at the first attempt.If you have purchased our product and can not pass at your first trial, we will provide you full refund of the purchase fee after we check all the information. In this way,we can assure your interests are not subject to any loss.

we guarantee your success at your first attempt with only understanding and mastering well our studying material, if somehow you fail the exam at the first time, we will arrange FULL REFUND for you.

+ Under What Conditions I can Claim the Guarantee?

If the registered user of a ExamsMarter single-user license ExamsMarter Testing Engine fails the corresponding exam within the 90 days after the purchase date and contacts ExamsMarter to claim this guarantee, then the Purchase fee can be returned for a full refund.Exam failures that occur before the purchase date do not qualify for purposes of this guarantee.

Note: The money-back-guarantee is not applicable on following cases:
1. Failure within 7 days after the purchase date. ExamsMarter highly recommends the candidates to take at least 7 days to prepare for the exam with ExamsMarter study material, it will make you understand the exam very well and pass the exam much more easily.

2. Wrong purchase. (ExamsMarter is free from the duty of wrong purchase;the customer must confirm they choose the correct exam)

3. Free exam. (No matter failed or wrong choice)

4. Expired order(s). (Out of 90days from the purchase date)

5. Upgrading exam. *For above No.1and No.5 conditions, you can get one free exam from ExamsMarter. *For those who give up the right of claiming refund but want to exchange into other exams, ExamsMarter would like to provide two free exams for compensation.

+ How to Claim the Refund/Exchange?

When claiming the guarantee, downloaded products must be deleted and all copies destroyed. This guarantee applies only to single-user licenses purchased directly from ExamsMarter..

To claim the Refund/Exchange, you must submit the Examination Score Report and a Refund Form Or a Exchange Form to ExamsMarter support team.
You will need the free Adobe®Acrobat Reader  to view this form.

After filled the form, please send it as an attachment to Support@ExamsMarter. And ExamsMarter will arrange the refund within 7 days after receiving the email and confirming all of the details! Give it a try and you will lose nothing! There is ABSOLUTELY NO RISK!